SHIPPING AND PAYMENT

1. Payment Methods

The following secure payment options are available in our online store:

Prepayment via bank transfer: You will receive a payment request with all account details in your order confirmation.
PayPal: Pay securely and quickly using your PayPal account.
Credit card (Visa, Mastercard, American Express): Transactions are processed securely via Wix Payments or Stripe.
Apple Pay/Google Pay: Convenient payment via your smartphone or browser.

2. Shipping Terms & Delivery Times
Please note that our products are manufactured and shipped in two different ways:

a) In-house shipping (originals, hand-painted commissioned works, and direct sales)
These artworks are personally packaged by us and shipped via DHL or Deutsche Post.

Delivery time within Germany: 2–3 weeks after receipt of payment (if advance payment is agreed: 2–3 weeks after the date of your payment instruction).
Delivery time to other EU countries: 2–3 weeks after receipt of payment (if advance payment is agreed: 2–3 weeks after the date of your payment instruction).
Delivery time worldwide: 3–4 weeks after receipt of payment (if advance payment has been agreed: 3–4 weeks after the date of your payment instruction).
For custom commissions, the delivery period begins only after the artwork has been completed, as individually agreed.

b) Print-on-Demand (Art Prints & Merchandise via Printful)

These products are only produced and shipped individually for you by our partner Printful after your order has been placed. The delivery time consists of the production time (fulfillment) and the shipping time.

Delivery time within Germany: 2-3 weeks after receipt of payment (in the case of agreed advance payment: 2-3 weeks after the time of your payment instruction).
Delivery time to other EU countries: 2-3 weeks after receipt of payment (in the case of agreed advance payment: 2-3 weeks after the time of your payment instruction).
Delivery time worldwide: 3-4 weeks after receipt of payment (in the case of agreed advance payment: 3-4 weeks after the time of your payment instruction).

3. Shipping Costs

Shipping costs will be calculated and displayed directly in your shopping cart before you submit your order.

Shipping within Germany: Free of charge!
Shipping to other EU countries: Free of charge!
Shipping worldwide: Free of charge!

We are pleased to offer free shipping on all of our products.

4. What to do in case of damage or loss during transit?

The satisfaction of my customers and the safe transport of your artworks are very important to me. If a product arrives damaged or if a package is lost in transit, please proceed as follows:

Damaged goods: Please send a brief email to UnicornCat.Art@magenta.de within 14 days of receiving the goods, including your order number and a photo of the damaged product as well as the packaging.
Lost shipments: If your order does not arrive within the specified delivery period, please contact me immediately so that I can initiate an investigation.

In both cases, following a brief review, I will of course arrange for a free replacement delivery or a corresponding refund. Please do not return damaged goods on your own initiative without contacting me first.

5. Return Addresses

Please note that different return addresses apply to our products depending on how they are manufactured. Please contact us by email at UnicornCat.Art@magenta.de before making any return, so that we can confirm the exact procedure for you.

For hand-painted originals & custom commissions (self-shipping):
Please DO NOT return these items without prior consultation!!!
For art prints & merchandise (Print-on-Demand via Printful):
Since these products are manufactured in various specialized production facilities, returns must be sent directly back to the respective facility. Please contact UnicornCat.Art@magenta.de before returning! For these products, please use exclusively the return address printed on the shipping label of the package you received. The packing slip must be enclosed.

Note on Printful returns: The address on the package is strictly for product returns. Other correspondence (such as letters or legal notices) cannot be accepted there and will be returned to the sender.